Reply To: NEW Schmincke Custom Palette By Wet Paint.

My Schmincke order has been listed as “processing” for more than a week, so I reached out to WP. Below is a portion of Kate Katzer’s (WP Customer Service Manager) response so they are working hard on getting them out to us, but it may be a bit longer.

I also ordered the Schmincke dot cards and that may hold mine up even more because they didn’t receive their full shipment of those and are already sold out, so your fulfillment may be faster than mine. FYI… I ordered around mid-september and it’s my understanding that they are processing them in exact order number which actually makes me really happy. 🙂 They’re working our way to us asap!

Thanks for checking in! We are working our way through getting the set orders shipped, but there was such amazing response to the prebuy that it will be a bit before we get everyone’s out.