Watercolor Painting & Sketching Group, Community, and Blog › Forums › Art Supply Reviews › NEW Schmincke Custom Palette By Wet Paint. › Reply To: NEW Schmincke Custom Palette By Wet Paint.
Okay, I have my pan set in hand. This pan is bad. Enamel chipping, doesn’t close properly, and you can see why — pics later — as the hinges are not hinged properly!
Jenn, don’t feel bad, but I already gave a call to Chartpak… not god news, as curotmer service didn’t know what Anniversay Schminkce pan I was talking about. I wrote to Schminke.
I wanted to use the paints today but don’t know what to do…
My note to Schminke:
“I am so disappointed. My first time buying your watercolor set (the anniversary set) and the pan is chipped inside and hinges falling apart. Another artist is having the same problem — so I am not encouraged that this is a one off, which means that you put good paints in a terrible pan.
I can’t simply return it because the store is out of them (unless I just go for a refund but I’d like to resolve this positively.)
I contacted Chartpak but they do not seem to know what I am talking about — which is a pretty big deal as they are your USA distributors.
I will hold off on my review until I hear from you.
Best, Kate”