Wow, did not know the company was sold! But it makes sense since the Grahams founded it over 25 years ago. I’ve never had the smell issue with MG watercolors, but I have heard that issue before. It is a very small company (unless a larger company bought it), so maybe give them a break and they may get back to you soon. I’ve always heard great things about their customer service.
If you live on the Willamette, then you may not be that far from the factory 🙂
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