Reply To: MGraham, problem


Hi Susan,

I updated and someone finally got back to me.  And I did give them a break — but really, they have a problem and what I had to walk through was a bit excessive for my complaint, though Elke was forthcoming.

Things that are key (for me) to do business with.

  1.  Good product.
  2. A business has to have a transparent way to reach them.  MG’s new owners do not want to be reached.
  3. Everyone has mistakes, misbatches, etc.  It is how they handle the problem that determines if I will still do business with them.  As a two-person small business, we manage to connect and respond to our customers.  When I finally got through to them, I still was treated suspiciously.  Thankfully, Merriartist, who I buy from all the time, knows me, knows what I buy, and backed me on the return.

I went through all the steps and finally after a couple of weeks they were as dry as they were going to get.  I had to return almost all the greens and many blues and a couple of browns that still gave me a headache and smelled badly from quite a ways away.  I HAD TO PAY FOR THE RETURN.  I like the quality of the paint on the ones I kept, but I won’t buy them again.  Not when there are great paint companies that fulfill my basic requirements.

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