MGraham, problem

This topic contains 2 replies, has 2 voices, and was last updated by  Lorraine Cooper 20 hours, 20 minutes ago.

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  • #198804
     Kate Powell 
    Participant
    @kate-powell

    Okay MGraham users… I bought several of their watercolors and for days have been talking to Mitchell about this terrible algae-murky water-dirty fishtank smell… We thought it was the Willamette so have been shutting the window.  Then I moved my MGraham paints to my studio desk today and realized it is the PAINTS!!! AAACK! Mitchell smells it too.  Anyone know what color it is or do they all smell.  Seriously, this might be a deal breaker. I am writing to them — I always believe in contacting the maker — but thought to see if anyone else smells this.  I am not normally sensitive to smells, but this is also giving me a headache.

    #198923
     Kate Powell 
    Participant
    @kate-powell

    Update.

    Emails and several calls to MGraham and no response.  ZIP.

    Apparently one thing is that they’ve sold the business, so it is no longer owned by the founders. Because no one answers, and so I finally called Merriartist (excellent store) for advice.  I am not looking for them to replace all the paints but several smell badly and it is hard to figure this out. She gave me the secret phone number to contact someone in the MGraham products area… so left message.

    I gotta tell you, everyone everyone everyone else has numbers where people call and have return calls and employees are not hiding, so this non-response is not going to bode well with me.  It’s been a week+.  What I wanted from them was a head’s up if they’d gotten calls on any particular paint, because otherwise I am going to have to repour all these while I smell them — which I’d rather not do.  Sometimes companies have a head’s up on a pigment or paint gone bad.

    #199053
     Lorraine Cooper 
    Participant
    @laurain

    As I am quite blind! lol, I notice smells very acutely and yes they do smell like kippers.

    I solved the problem by giving them away. I was told by a friend who keeps bees and makes products as well as selling honey, that because they have honey in them, if the honey hasn’t been “sterilised” it can get a fungus (as with all honey products). She said imagine if it was a jar of jam and everyday you opened it and then put back, within a couple of weeks it would have green fur on it. Same thing. So yes get back to the company but it is a problem with some products using honey.

    I hope it helps.
    (I have to say this so I don’t get sued)

    Without prejudice Lorraine

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