NEW Schmincke Custom Palette By Wet Paint.

This topic contains 229 replies, has 16 voices, and was last updated by  Kate Powell 1 year, 6 months ago.

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  • #132337
     Sharon Nolfi 
    Participant
    @sharonnolfi

    Update On Dealing With Schmincke: Today I received a package from Schmincke containing the following: 1 pan paint in yellow-orange (only 1 of the 3 that I reported cracked), a 12-half-pan rectangular palette (original defective one was 18-pan square), and an unexpected travel brush. Don’t know why Birgit sent a smaller palette, but I’m probably not going to pursue this further. The original defective set had 12 colors, so at least they fit in the new palette. No note of apology, which I believe was in order.

    #132349
     Jennifer McLean 
    Participant
    @jennifer-mclean

    that’s kinda rude since wet paint’s customers got an exact replacement tin. Sandra was much better treated, they spoiled her in comparison. weird and disappointing. glad i had to deal with wet paint,I love them!!!

    #132352
     Sandra Strait 
    Participant
    @sandra-strait

    I suspect they ran out of replacement tins, or had problems with them.  I definitely lucked out.  It’s a bad situation all around – lots of people unhappy with their purchase equals customers who won’t buy Schmincke again.

    • This reply was modified 1 year, 7 months ago by  Sandra Strait.
    #132357
     Sharon Nolfi 
    Participant
    @sharonnolfi

    Well, I got the free travel brush, and I actually like the smaller palette. I received my original palette as a gift, and giver bought it from an art supply distributor on amazon (interestingly, these custom palettes were available at a few places besides Wet Paint). As far as the defective palette goes, I removed the ring so it now lies flat. I’ll find some use for it.

    #132464
     Kate Powell 
    Participant
    @kate-powell

    Yes Sharon, Brigit was a pain; I ended up getting snotty with her before she would send anything.  I always give someone speaking a second language the benefit of the doubt but she just kept being a pain….  Wet Paint was excellent.

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